Last Updated: June 23, 2026
This policy describes the ways Child Support Directors Association DBA California Child Support Association (“CalCSA,” “we,” “us,” or “our”) collects, stores, uses and protects personal information in connection with our events and related digital services. You accept this policy when you use our mobile event applications, event management tools, services, or any other features, technologies or functionalities offered by us (collectively, the “Services”). CalCSA may amend this policy at any time by posting a revised version on our website and/or within the CalCSA Events App. The revised version will be effective at the time we post it.
Kinds of Information We Collect
The kinds of information collected include, but are not limited to, personal information provided by you that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated or anonymized deidentified information that is maintained in a form that is not reasonably capable of being associated with or linked to you.
Personal Information you provide:
Identifiable data, such as, but not limited to, your name, email, and profile photo, as well as other personal and/or contact information you provide to us, is collected when you register for an event or create a profile in the CalCSA Events App or associated event management tools.
Not everyone who uses our Services will provide all the same information and not every interaction will require the collection of all information.
By using the CalCSA Events App and event platform, you consent to the collection of event registration and attendance records, session selections, poll responses, Q&A, survey, and feedback form responses.
As an attendee, sponsor, or exhibitor, we may collect information during events using such tools as barcode scanners, QR codes, and RFID readers. These tools will only gather information that you have already provided to us, in order to create time and place logs of your participation in those events (for example, which sessions you attended).
If you are a presenter, we may collect information about you including your name, contact information, employer, photograph, biography, and information provided by event attendees who may evaluate your performance as a presenter.
Information electronically transmitted from you or service providers:Additionally, you consent to the collection of in-app messages and networking interactions with other attendees, as well as device and usage information, including device type, operating system, app version, IP address, location, and feature usage.
When you download, install, and use the CalCSA Events App or access our event platform that is when data concerning your IP address, location, log information, device type, operating system, and app usage data will be collected.
Communications and Other Sources
If you correspond with us via United States mail, email or some other form of communication, we may retain that correspondence and the information and meta‑information contained in it.
We may collect additional information from or about you in other ways such as through contacts with CalCSA staff, contacts with other members of the Association, information you provide for publishing in a CalCSA directory, or results when you respond to a survey.
Note: The current CalCSA Events App does not process payments directly. If in the future we enable in‑app financial transactions, we will use third‑party payment processors and will not store full payment card information on CalCSA systems.
Personal Data About Minors and Children
CalCSA does not intend to, or knowingly, collect or intend to collect personal information from children under 16 years of age. If you are under 16 years of age, please do not use our application, website, or otherwise provide us with any personal information either directly or indirectly. If we learn that we have collected personal information from a child under 16 without the permission of a parent or guardian, we will delete that information as quickly as possible. If you are a parent or guardian and believe that we might have any information from or about your child under age 16 without your permission, please contact us.
How We Use Cookies, Tracking URLs and Web Beacons
The CalCSA Events App and its event platform (e.g., Pheedloop) use cookies and similar technologies for secure login, session management, and usage measurement. When you access our event platform, we may track usage and place cookies on your device for analytics and authentication. A session cookie is set when you log in and remains active while you use the service or for a short period of inactivity (e.g., 20 minutes). Cookies do not store confidential data, such as your name or contact information. Cookies are encoded for security. You can decline cookies, but this may limit some features. We may use web beacons in digital communications and emails to confirm that content has been accessed.
CalCSA does not allow others to collect personally identifiable information about users’ online activities across third-party sites. Any links to third party websites, plug-ins, and applications that we post, link to, or expressly adopt or refer to in this Privacy Notice, this Privacy Notice does not apply to, nor are we responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices.
How We Protect and Store Personal Information
We store and process your information with the best possible safety measures, combining physical, electronic, and procedural safeguards. While no data transmission over the internet or other network can be guaranteed to be 100% safe, we utilize best practices to maintain the security of all personal information we collect. Any unauthorized release of information will be reported to you as soon as possible. Please contact us if you have further questions regarding the safeguards we have in place to protect your data.
How We Use Personal Information We Collect
We collect personal information to deliver a secure and efficient event experience. This information may be used to provide event services and support (such as registration, materials, and certificates), manage your participation in events, and send you communications like schedules, reminders, and updates. We may also share relevant event and mission-related information, consider you for leadership positions, awards, or scholarships, and offer online networking forums. Your information may be used to list you in member or event directories (according to your preferences), enable app features (including messaging, polls, Q&A, and feedback), troubleshoot and improve app performance, support customer service, assess usage of digital services, and customize or improve our services and communications.
We reserve the right to use any photograph or video of you taken at our events, without the expressed written permission of those included within the photograph or video. We may use the photograph or video in publications or other media material produced, used or contracted including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, and mobile applications. Generally, individuals in these images will not be identified using full names or other identifying information without written approval from the photographed subject.
How We Share Personal Information
Within CalCSA and Affiliated Partners. We may share some of your personal information with our employees, agents, entities, and contractors may disclose personal information to our partners as it is applicable to event purposes, as well as other purposes and uses that are consistent with this Privacy Notice. For example:
- If you provide personal information to be included in a CalCSA directory or event attendee list, that information will be shared with other CalCSA members or event participants.
- Your information may be shared with other users of the CalCSA Events App in accordance with the visibility settings you choose (e.g., whether your profile is public or private, what fields are visible to others).
Third Parties and Service Providers. We may also share your information with third‑party service providers who perform services on our behalf, including but not limited to, technology providers (including web platforms and hosting providers, email communications providers, analytics providers, our member database and data storage providers).
When we share information with a third party, it will be limited to only the information required to provide the service and the third party will be restricted from using the information for any other purpose. CalCSA will only share information with a third party when it has a documented business relationship with that party to provide services on behalf of CalCSA.
CalCSA may provide training event registration data (such as contact information) to exhibitors and/or sponsors, particularly for LCSA Directors, as part of the benefit for being an exhibitor or sponsor at a CalCSA event. With this exception, CalCSA does not sell or rent your personal information to third parties for their marketing purposes.
Regulatory or Legal Requirements. CalCSA may disclose personal information to governmental regulatory authorities as required by law, including for tax or accounting purposes, in response to their requests for such information or to assist in investigations. CalCSA may also disclose personal information to third parties in connection with claims, disputes, or litigation, when otherwise required by law, or if CalCSA determines its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, or to enforce CalCSA‘s legal rights or contractual commitments that you have made.
Business Transfers. We may disclose personal information as part of an organizational business transaction, such as a merger, acquisition, joint venture, financing, or sale of organizational assets and may transfer personal information to a third-party as one of the business assets in such a transaction. We may also disclose personal information in the event of insolvency, bankruptcy, or receivership.
U.S. Receipt. CalCSA has its headquarters in the United States. Information we collect about you will be processed in the United States. By using the CalCSA’s services, you acknowledge that your personal information will be processed in the United States and, depending on the circumstances, that may involve a transfer of your information to the United States. CalCSA may be subject to disclosure of this information as per a lawful government request. The CalCSA provides safeguards by entering binding, standard data protection clauses where appropriate for the data subjects’ location. The CalCSA also may enter into data processing agreements and model clauses with its suppliers whenever feasible and appropriate.
How You Can Access or Change Your Personal Information
You can review and edit your personal information at any time by logging in to your account on our event platform and updating your profile.
In the CalCSA mobile event application, you can typically:
- Click on the settings icon and then “Edit Profile” to update your information
- Set your profile to “Private” or “Public”
- Choose to “show” or “hide” certain information from other attendees where those options are available
If you need assistance updating your information, you may also contact us using the details below.
Online Privacy Choices
You have several choices regarding how your personal information is stored and used. If you have any questions about reviewing, changing, or deleting your information, you can contact us by email, phone, or by mail. You may also opt-out of email communication preferences, by clicking on the “unsubscribe link” located on promotional email communications. You may not opt-out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the website, technical and security notices).
How You Can Contact Us About Privacy Questions
We have appointed an internal data protection officer for you to contact if you have any questions or concerns about our data policies or practices. If you have questions regarding the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR),and you would like to request information about or avail yourself of those rights, you may contact CalCSA’s Executive Director and Data Protection Officer, Michael Smitsky. You may also contact our Executive Director and Data Protection Officer to gather more information about your rights and our obligations under your local region’s laws. Additional information may be requested prior to the initiation of a request, and CalCSA reserves the right to charge a fee for certain requests.
Our Executive Director and Data Protector Officer may be reached at:
Name: Michael Smitsky
Phone: (916) 446 6700, ext. 100
Email: msmitksy@calcsa.org
You may also write to us at:
PO BOX 162362, Sacramento, CA 95816
Changes to this Privacy Notice
We will update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the “Last Updated” date at the beginning of this Privacy Notice. If we make material changes to this Privacy Notice, we will notify you by email to your registered email address, by prominent posting on this website or our online services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.